Our Services
Solutions Designed to Support, Strengthen, and Sustain
ENGAGING the Future with Innovation and Excellence
Our services are designed to strengthen housing strategy, improve operational efficiency, and empower organisations with the tools, expertise, and guidance they need to prevent homelessness and support long-term wellbeing.
TRAINING
Housing Practitioners Course
Our intensive, holistic, value-for-money Housing Practitioners Course has been specifically designed to meet the needs of individuals who want to pursue a career in housing by providing the knowledge, confidence and the practical skills needed to succeed in frontline and support roles. The course covers:
- The importance of early and effective homelessness prevention
- Statutory and regulatory frameworks
- Conducting robust homelessness assessments
- Casework and performance management
- Staff behaviour, professionalism, and resilience
- Customer-centred service delivery
- Partnership working
- Best use of information and evidence resources
CONSULTANCY
Consultancy Built on Two Decades of Public Sector Insight
Our consultancy service provides a comprehensive review and analysis of your existing homelessness or housing service. We offer:
- Independent service evaluations
- Recommendations for new service design
- Innovative, practical approaches to reducing homelessness
- Strategies to reduce reliance on temporary accommodation
- Prevention-focused initiatives tailored to local needs
Our goal is to strengthen your service, improve outcomes for customers, and optimise value for money.
LOCAL AUTHORITY
Casework Management Solution Service (CMSS)
We work collaboratively with Local Authorities to improve efficiency and the customer journey within rapidly changing environments. Strong casework management is essential for:
- Ensuring legal compliance with homelessness duties
- Managing customer expectations
- Reducing complaints
- Minimising the risk of judicial reviews
- Preventing investigations by the Local Government Ombudsman
Our Casework Management Solution Service (CMSS) offer support with
- Processing of Part VII homelessness applications
- Deal with Part VI & VII s202 review backlogs cases
- Delivery within agreed targets, timescales and budgets
- To support local authorities in focusing on prevention and relief work, we can take on backlog cases
Testimonials
Our impact is best reflected in the voices of our trainees, partners, councils, and the organisations we’ve supported. Their experiences highlight our commitment to excellence, collaboration, and meaningful results.
LET'S CONNECT
Start Your Journey with Turningpoint Today.